Complaints Process

Do you have a complaint?

If our service or products fail to meet your expectations please call us on + 61 3 8621 8400

We'll do everything in our power to attend to your concern promptly and courteously. And if you're not happy with the way your complaint is handled, we want to know.

Please write to:
Australia Pacific Mortgage Fund Ltd.
Complaints Manager
Level 16, 530 Little Collins Street
Melbourne Victoria 3000

Australia Pacific Mortgage Fund Ltd aims to resolve all complaints within 90 days of receipt.

If you are unhappy with the way we've handled your complaint, in some cases, you may also be able to ask the Financial Ombudsman Service (FOS) to resolve a dispute. The FOS is an independent dispute resolution body. Depending on the nature of the complaint, FOS may have jurisdiction.

  • Call FOS on 1300 780 808, 9am - 5pm
  • Write to Financial Ombudsman Service, GPO Box 3, Melbourne VIC 3001
  • Lodge a dispute online